4.9★★★★★ 1,100+ reviews Mon–Sat 07:00–20:00 · Sun 09:00–16:00 01604 512 880 fitting@roadlinemobiletyres.co.uk
Legal

Privacy notice

What we hold when we come to your address, why we hold it, and what we do not do with it.

Who we are

Roadline Mobile Tyres Ltd is the data controller. Registered in England and Wales, company number 10884203, at Depot 6, Gladstone Road, Northampton, NN5 5HE. For anything about your data, email fitting@roadlinemobiletyres.co.uk or ring 01604 512 880.

What we collect

  • Contact details — name, phone and email, so we can tell you when the van is coming.
  • The address the work happens at — which is usually your home. See the section below, because this one deserves saying out loud.
  • Vehicle registration — used to look up the correct tyre fitment.
  • What we fitted — size, brand and date, kept against the vehicle so we can answer a question about it later.
  • Payment details — handled by our card provider. We never see or store full card numbers.
  • Website data — pages visited and how you found us, through cookies.

Knowing where you are

A mobile trade holds something a shop does not: your home address, tied to your vehicle and your phone number, along with a record of when a van was there.

We treat that accordingly. Addresses are held in our booking system and visible to the fitters working that day, and nowhere else. They are never sold, never passed to a marketing list, and never used to work out anything about you beyond where to park the van.

If you would rather we held the postcode only after the job is done, say so and we will trim the record. It makes a repeat booking slightly slower and that is the whole of the cost.

Why we use it, and our lawful basis

What forLawful basis
Quoting a fitted price for your vehicleSteps taken at your request before a contract
Getting the van to the right address at the right timePerformance of our contract with you
Keeping a record of what was fitted to which vehicleOur legitimate interests in supporting the work afterwards
Texting you when the van is on its wayPerformance of our contract with you
Invoices, VAT and accountingCompliance with a legal obligation
Reminders when your tyres are near the limitYour consent, withdrawable at any time

Who we share it with

We do not sell your data. A small number of suppliers process it for us under contract: our booking and customer platform, our card provider, website analytics and our accountant.

Where a tyre has to be ordered in, the supplier gets the size and the vehicle — never your name, address or phone number.

How long we keep it

RecordKept forWhy
Enquiries that never became a booking12 monthsPeople ring back, and it saves you repeating the size
Job records and what was fitted6 yearsThe limitation period for contract claims under the Limitation Act 1980
Addresses6 years, or postcode only on requestSo a repeat booking does not start from scratch
Invoices and accounting records6 yearsHMRC requires tax and VAT records for six years
Reminder listUntil you unsubscribeConsent, withdrawn when you say so

Cookies

This site uses cookies that make it work, and — if you agree — cookies that tell us which pages people read and whether an advert led to an enquiry. Refuse the optional ones and everything still works.

Your rights

Under UK GDPR you can ask us for a copy of your data, to correct it, to delete it where we have no legal reason to keep it, to restrict what we do with it, to send it to another provider, or to stop marketing at any time. Email us and we will respond within one month at no charge.

One honest limit: where a record is kept because HMRC or the Limitation Act requires it, we cannot delete it early even if you ask.

Complaints

Tell us first — most things are sorted the same day. If you are not satisfied you have the right to complain to the Information Commissioner’s Office at ico.org.uk.